On this episode we are joined by Matthew Weppner of Schedule Engine.
Matthew is the Enablement Manager at Schedule Engine, before that Matthew was a CSR at Uber. (before Uber was what we know it as today!)
Matthew and Eric discuss how to handle high call volume and how to prioritize calls using Service Titan technologies and software.
Matthew touches upon the importance of using data insights for upsells, taking higher paid jobs, and using softwares to track inventory for your techs.
Matthew says that going forward the industry needs to note that convenience is king, always.
The Smart HVAC Marketing podcast was created by Rival Digital to help residential HVAC contractors and is now streaming on all major platforms. Follow along for ways to improve your marketing and grow your business as we continue interviewing more industry experts.
We do not own the rights to the songs in this episode. Should we need to remove it from the audio, contact us directly at podcast@rivaldigital.com.
