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Episode #112

The Importance of Call by Call Management

Now Streaming!


Guest: Kirsten Weeks
Company: Go Time Success Group

On this episode we are joined by Kirsten Weeks from Go Time Success Group. Kirsten grew up in the industry and swore she would never return, but alas she is back! We think her story is super cool–Kirsten is also a certified Service Titan Coach. She discusses with Eric call by call management and how Service Titan can provide the tools necessary to manage and improve your business.

Best questions to ask your technicians in 1 on 1 meetings:

  1. What was the best part of your past 30 days?
  2. What was the worst part of your past 30 days?
  3. What is something I can do to be a better leader for you?
  4. What has made you the most worried?
  5. What has made you the most proud?
  6. What are you the most grateful for?

Be a team for the customer. Click To Tweet

The Smart HVAC Marketing podcast was created by Rival Digital to help residential HVAC contractors and is now streaming on all major platforms. Follow along for ways to improve your marketing and grow your business as we continue interviewing more industry experts.

We do not own the rights to the songs in this episode. Should we need to remove it from the audio, contact us directly at

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