We all know about the power behind word-of-mouth. Having positive word-of-mouth allows you to control the conversation when you are not around. Keeping your customers happy online is crucial to maintaining a good reputation. Also, it can help turn that negative Nancy into positive Pete. Rival Digital can oversee your online reputation on Google, Facebook, Yelp, and more.
Are you properly managing your reviews – good or bad? If you need help keeping up with your company’s reputation management and responding to reviews, contact us today and we can help.
The obvious benefits of having a good reputation online include higher trust from consumers, less risk to your business, and ultimately more profit. If you have a bad reputation online, the good news is that it can be restored over time, similar to how a good reputation can be hurt. It’s important to creating and maintaining a good reputation.
We live in a digital-first world. Which means that consumers go straight to the internet to find home services providers. With that in mind, it’s imperative to treat Google and online directories like your business card. A recent study found that more than 46% of homeowners changed their initial perception of a company after doing research on Google.
Here is some more of our thoughts about reputation management.
If you have a hurt online reputation that needs repair, or if you have a stellar reputation that you would like help maintaining, contact us today. We would be glad to help you come up with a solution for driving more 5-star reviews, and making your business look good online.