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Episode #127

How Your Team Culture Can Be Improved in 2023

Now Streaming!


Guest: Tommy Mello
Company: A1 Garage Door Service

n this episode we are joined by none other than Tommy Mello of A1 Garage Door Service. This is an episode that you should not miss!

Tommy and Eric talk about team culture, communication, recruiting and giving your employees opportunities for growth.

Tommy explains that people cut marketing first, not bad performers and if you’re not willing to have tough conversations that that’s a fast track to failure.

In discussing systems, Tommy explains that a system fails for 3 reasons:

  1. No system
  2. Wrong system
  3. System isn’t being followed

Some of Tommy’s advice from this episode is “Don’t pay people to practice in front of a customer.”

Don't pay people to practice in front of a customer. Share on X

The Smart HVAC Marketing podcast was created by Rival Digital to help residential HVAC contractors and is now streaming on all major platforms. Follow along for ways to improve your marketing and grow your business as we continue interviewing more industry experts.

We do not own the rights to the songs in this episode. Should we need to remove it from the audio, contact us directly at

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